News : VGH Nursing & Rehab earns Pinnacle Customer Experience Award

Virginia Gay Hospital Nursing and Rehab, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2013 Customer Experience AwardsTM. Qualifying for the award in the categories of First Impression, Cleanliness, Response to Problems, Dignity and Respect, Individual Needs, Overall Safety, Quality of Food, Overall Quality of Stay, Recommend to Others, and Overall Customer Experience, Virginia Gay Hospital Nursing and Rehab displays a continued dedication to providing Best in Class senior healthcare services.

Throughout its history of serving the community, Virginia Gay Hospital Nursing and Rehab has placed a strong emphasis on ensuring that the individual needs of every patient and resident are met. Over the course of 2012, a sampling of Virginia Gay Hospital Nursing and Rehab customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Virginia Gay Hospital Nursing and Rehab in specific categories.

Every month, Virginia Gay Hospital Nursing and Rehab has gathered its real-time survey results in order to gain a better understanding of the patient’s and resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Virginia Gay Hospital Nursing and Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s and resident’s experience.

A customer satisfaction measurement firm with over 15 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and has worked with over 1,100 clients in 47 states, Canada and Puerto Rico.

Virginia Gay Hospital Nursing and Rehab is blessed with an experienced and talented nursing staff that promotes a healthy, healing atmosphere. Services include a LPN or RN on duty 24 hours. Patients and residents are treated to a variety of activities that include movies, crafts, bingo, outings and entertainment as well as having access to many medical speciality outpatient clinics like orthopedics, cardiologists, and podiatrist. For additional information, please call (319) 472-6280.