Health and Fitness : Virginia Gay Nursing & Rehab Receives 2023 Customer Experience Award

Virginia Gay Nursing and Rehab receives Customer Experience Award

Virginia Gay Nursing & Rehab announced that Pinnacle Quality Insight presented them with a 2023 Customer Experience Award, with honors in 12 categories:

* Overall Satisfaction

* Nursing Care

* Dining Service

* Individual Needs

* Laundry Service

* Communication from Facility

* Response to Problems

* Recommend to Others

* Professional Therapy Services

* Admission Process

* Safety and Security

* Overall Customer Experience

Qualifying for the Pinnacle Customer Experience Award means that Virginia Gay Nursing & Rehab has placed in the top 15% of care providers nationwide across a 12-month average.

Jess Henkle, Director of Long-Term Services describes receiving the award(s) as an honor, stating that VGNR has amazing, compassionate, and dedicated staff in Nursing & Rehab, Housekeeping, Laundry, Maintenance, Food & Nutrition Services, Therapy and throughout the facility that make this possible.

Throughout 2022, Virginia Gay Nursing & Rehab patients, residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Virginia Gay Nursing & Rehab in multiple categories.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico.