The Rural Access Hub (RAH) maintains walk in hours are from 11am to 4 pm Monday thru Friday, however, staff can be utilized outside walk in hours with proper notification. This site offers a wide array of resources for those experiencing brain health concerns of both emergency and non-emergency status.

The RAH does not only provided services of the crisis/emergency nature. It is encouraged to be utilized frequently/as needed for non-emergency care and coordination with the goal of providing de-escalation services before an individual reaches a state of crisis. Sometimes that just means an individual needs a place to "hang out" for a short period of time to keep them from reaching a state of crisis and that is perfectly fine to utilize RAH staff for.

The Hub is modeled after an innovative program referred to as "The Living Room Model" which has been proven to reduce incarceration and emergency room visits while providing a non-intrusive setting when utilized appropriately.

When entering "The Living Room" guests will be greeted by RAH staff where intake information will be gathered and current needs assessed. Staff will assist in accessing available resources and if circumstances cannot be solved on site, appropriate linkage to services will be arranged to ensure when guests leave they are in a better state of mind when they arrived.

The services available at the RAH include:

* Individualized assistance to access brain health services

* Immediate intake assessment and screening that includes but is not limited to brain and physical health conditions, suicide risk, brain injury, and substance use.

* De-escalation and crisis stabilization services

* Care Coordination with other agencies:

- Referrals to community service providers based on identified needs, which may include brain health, substance abuse, housing, food, clothing, Peer Support, and/or General Assistance.

* Follow-up with individuals who are not eligible for Jail Diversion Community Treatment

* A safe space to rest or relax

* Assistance with problem solving

* Help with employment needs such as current openings and resume building

* Refreshments and snacks to enjoy while in "The Living Room"

Please reach out to RAH Manager, Michelle Brown with any questions regarding RAH services at 319-436-0400 or mbrown@bentoncountyia.gov


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