Health and Fitness : Customer Experience Award goes to VGH Nursing & Rehab

Award goes to VGH Nursing & Rehab

Nursing & Rehab

Virginia Gay Hospital and Clinics is pleased to announce VGH Nursing and Rehab is has received the “Customer Experience Award” for outstanding service in nine areas.

Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Virginia Gay Nursing and Rehab regarding their satisfaction levels.

“We’re very proud of the exceptional quality of service provided by Nursing and Rehab, and this award serves as a visible reminder of the great work being done by the staff and leadership within the department,” said Mike Riege, Virginia Gay Hospital and Clinics CEO.

Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that Virginia Gay Nursing and Rehab has qualified for a Pinnacle Customer Experience Award™ in the following service areas:

-Cleanliness
-Appearance
-Response to Problems
-Dignity and Respect
-Individual Needs
-Safety and Security
-Overall Quality of Stay
-Recommend to Others
-Overall Customer Experience

The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Pinnacle congratulates the staff of Virginia Gay Nursing and Rehab for achieving this honor.

To learn more about VGH Nursing and Rehab, please click on this link.